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Simple is Memorable
Customer experience is about providing goods and services to an end user. However, great customer experience is about connecting with people, respectfully – developing stronger relationships. The...
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Customer Experience Update: Informed and Engaged
A few weeks ago, I visited a Telstra store to purchase and set up a new phone. As soon as I entered the store I was greeted by a friendly staff member who kept me informed about wait times and...
View ArticleFantastic Feedback – January 2017
Central Mihajlo Vukovic (TM: George Papiamonis) Good communication, friendly and competent staff service over years have become better and more personal. Maqsood Ahmed (TM: Bill Lloyd) The gentleman...
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iStar winners – I&M – January 2017
ISGM’s iStar awards recognise subcontracting companies that go above and beyond the normal expectations, demonstrating exceptional customer service, quality work, productivity and team work. Our...
View ArticleSafety update: Make safe solutions for Telstra plant
A recent incident on the installation of footway board identified install methods different to the requirements detailed in Telstra’s 018633 Make Safe Solutions for Telstra Infrastructure. While this...
View ArticleSafety Update: ISGM Drug and Alcohol Management Procedure
It is an expectation that workers at ISGM and client locations are not under the influence of drugs or alcohol that may put themselves or others in danger. Your company’s Agreement with ISGM requires...
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You’re the Face to a Brand
Executives all over the world are talking about the importance of Customer Experience. Some organisations are struggling to come to grips with understanding what it means to their organisation. Well...
View ArticleFrom Near Miss to Non-Injury
Statistics demonstrate that for every 300 Near Miss’ there is a more serious incident generally where medical treatment is required or even worse. In order for us to better focus and obtain information...
View ArticleStaying safe this summer
As temperatures soar, it is critical we look after ourselves and our fellow workers in the field. At ISGM we want to make sure that everyone goes home safely every day. Heat stress Heat stress occurs...
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Fantastic Feedback – Pillar to Post – December 2016
Keep up the great work. Central Roshan Sakayanathan (TM: Bill Lloyd) “The person who installed my Telstra service was very professional and very well manned man .He was very easy to talk to and give...
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iStar winners – I&M – December 2016
ISGM’s iStar awards recognise subcontracting companies that go above and beyond the normal expectations, demonstrating exceptional customer service, quality work, productivity and team work. Our...
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Simple is Memorable
Customer experience is about providing goods and services to an end user. However, great customer experience is about connecting with people, respectfully – developing stronger relationships. The...
View ArticleFantastic Feedback – November 2016
Liz Marsh, Construction Program Specialist (Central) for Telstra, had some great feedback for Winnie Morehu and Josh Pearson, Optimisers in Central. I just wanted to take a minute to send some...
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Kym’s Update – November 2016
Hello all, in case you do not know me, I’m Kym Martin, General Manager Installation and Maintenance. As the ISGM lead on this side of the business, I’ll head more communication from ISGM, such as this...
View ArticleHSE Alert 60. Flammable Gas in Inline Joints
Since February 2012, there have been approximately 10 incidents reported where gas has ignited within in-line joints resulting in loud noises and the possible expulsion of flying debris. Any inline...
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HSE Bulletin 39. Correct Tools for Cutting Conduit
On Wednesday 16 November 2016 ISGM distributed, to all I&M Subcontractors, an email regarding the correct tools for cutting conduit. This email was sent when a worker was observed to be using a...
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iStar winners – I&M – October 2016
ISGM’s iStar awards recognise subcontracting companies that go above and beyond the normal expectations, demonstrating exceptional customer service, quality work, productivity and team work. Our...
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Safety Update: Snake season
The warm weather is coming, and with it snake season. Please make sure your snake safety knowl;edge is up to date and re-read the Snake Safety Guidance Note in Contractor Portal. It’s most important...
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What is Customer Service?
What does it mean to ensure our customers receive a positive experience? I read an article the other weekend, about a gentlemen who was looking to purchase a car. The customer arrived at the car...
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Fantastic Feedback – September 2016
Team Manager, Chris Smith, passed on some great feedback he received for Rao of RCN Communications Pty Ltd. I’m writing to say that my internet connection issues at this point appear to be fixed and...
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