NPS and 14DCC update
NPS Update Central Northern Southern Western (SA/NT) Western (WA) Overall 40.5 47.2 48.3 48.2 40.8 45.3 (Note: figures current as at 24 September 2014) ISGM CCTs continue to receive fantastic feedback...
View ArticleSafety update: Cabling requirements, Snake Awareness, Safety Month 2014
ACMA Structured Cabling requirements From 1 July 2014, all registered cablers undertaking specialised cabling work in customer premises must have the appropriate endorsements or competencies for...
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Enjoy discounted movie tickets through iEXTRA!
iEXTRA is the exclusive online discounts program for companies who provide services to ISGM. For just $5 a week, you can score fantastic savings at over 350 retailers including Coles, Woolworths,...
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National trainee program a success
Across the country, ISGM’s trainee program has proven a big success. The program has produced over 400 I&M subcontractors nationally, with the last of the trainees recently graduating in Perth....
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iStar winners – October
Congratulations to our iSTAR winners for October. These subcontracting companies have gone above and beyond the normal expectations with customer service, quality work, productivity and team work....
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Safety update: Footwear with a defined heel, correct use of tools and equipment
Importance of Safety Footwear (with a defined heel) When undertaking work in the telecommunications industry, companies who provide subcontracting services to ISGM subcontractors can limit the risk of...
View ArticleFantastic Feedback
We’ve had some wonderful feedback from customers and Telstra on the performance of ISGM subcontractors. Congratulations to the subcontractors and team members listed who have recently been commended!...
View ArticleTelstra update: Dedicated Plant Policy, CT Help Desk
Dedicated Plant Policy – 3-month expiry period Telstra has advised that there has been some confusion over the expiry periods for dedicated plant policy with some ISGM subcontractors. The dedicated...
View ArticleQuality: Getting it right the first time
To make sure that compliance is met every time, subcontractors must adhere to the following requirements in the field: Joints Heat shrink joints can be used until the stock runs out. All jointers using...
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NPS and 14DCC update
14 Day Customer Card (14DCC) What are the benefits of using the 14DCC? Personal touch to customers Customers can call you directly within 14 days Customers like that they can speak with the same...
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ISGM subcontractor info nights coming up
ISGM subcontractors at the Blakehurst information night. ISGM’s Central and Southern regions will be holding their final information nights for the year soon. Regardless if you are new to ISGM or have...
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Entering a Telstra exchange
To ensure the safety of workers and the public, ISGM subcontractors must be mindful when entering a Telstra exchange. What do ISGM subcontractors need to do when entering a Telstra exchange? All...
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Fantastic Feedback
We’ve had some wonderful feedback from customers and Telstra. Congratulations to the ISGM subcontractors and team members listed who have recently been commended! Southern Customer feedback for M&D...
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Fee For Service: Making the most of every customer interaction
Every customer interaction is an opportunity to promote the services Telstra provide. It is also an opportunity to boost your NPS and earn extra revenues for your company by offering Fee For Service...
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First aid kits – is your company’s kit stocked and up-to-date?
To be prepared in the event of a medical situation, it is vital that the First Aid Kit in your vehicle is up-to-date and well-stocked. All first aid kits must fall in line with the First Aid in the...
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Christmas RCTI payment dates
With the Christmas/New Year period fast approaching, please see important details below regarding dates for RCTIs and payment. RCTI dates RCTIs for the week ending Friday, 12 December will be generated...
View ArticleSafety update: Extreme weather
Extreme weather With the summer months upon us, Australia can experience a raft of divergent weather conditions. Extreme weather events in Australia can include: heat waves, fires, thunderstorms,...
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Quality update: Joints
Recent Quality audits revealed that some aspects of working with openable joints were being missed. Whether you are remaking a joint or opening a closure, it is your company’s responsibility to ensure...
View ArticleNew webform for HFC network faults
Telstra is changing the way to report HFC Network faults. From Monday, 17 November, all HFC (BigPond Cable) Network faults identified by ISGM subcontractors are to be reported using this new webform....
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iSTAR winners – November
Congratulations to our iSTAR winners for November. These subcontracting companies have gone above and beyond the normal expectations with customer service, quality work, productivity and team work....
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